A collision, accident or ITD check: what to do step by step
Under stress it’s easy to make a costly mistake. This guide fits on one screen — save it on your phone.
- After a collision: safety, photos, the at-fault statement, and a message to us and the platform.
- If anyone is hurt — always call 112.
- At a taxi check have: Polish licence, registration with the taxi entry, licence extract, driver ID and OC.
01Minor collision, no injuries
- Stop, turn on the hazard lights, set up the warning triangle.
- If you have a passenger, make sure they’re OK and end the trip in the app.
- Take photos: both cars, plates, damage and the positions on the road.
- Fill in the at-fault statement (oświadczenie sprawcy): driver details, OC policy number, description, signatures.
- If you don’t agree on who’s at fault — call the police.
- Message Enigma and report the incident in the platform app.
02Accident with injuries
Call 112, give first aid if you can and don’t move the cars until the police arrive. Don’t sign anything you don’t understand — ask for an interpreter.
03Police or ITD check
App drivers are checked regularly. The fine for not having a Polish licence is 2,000 zł. Keep at hand:
- Polish driving licence
- registration certificate with the taxi entry
- licence extract for the car
- driver ID (where required)
- valid OC insurance
- TAXI lamp, first-aid kit, spare wheel or repair kit
04Couriers: scooter or bike accident
Same rules: safety, 112 if anyone is hurt, photos and the other party’s details. Report it in the app and message us — we’ll help with the order you were carrying.
?Questions
Do I have to call the police for every collision?
No — if both sides agree on fault and nobody is hurt, a written statement is enough.
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