Terms of cooperation

01Who we are and what this document covers

Enigma Partner (details coming soon) is a fleet partner in Warsaw and Poznań. We help taxi drivers and couriers start working in the apps, settle their earnings and pay them out.

This page explains the terms in plain words. The agreement you sign with us is binding — if anything differs, the agreement prevails.

02How to get started

1. Leave a request on the website, call us or message us on Telegram.
2. We check which documents you have and tell you what is missing.
3. You sign the agreement online via Autenti — no office visit needed if you prefer.
4. We connect your account in the apps you choose — and you can start.

03Enigma fee

You pay one fixed weekly fee for our service. It depends on the direction and payout mode:

• For taxi, VAT is already included in the Enigma fee.
• For delivery, one fee covers Wolt, Uber Eats and Bolt Food in any combination.
• Glovo and Pyszne — 0 zł Enigma fee, weekly payouts only.
• The platform’s own commission (Uber, Bolt, FREENOW etc.) and car costs are not part of the Enigma fee.

04Payouts

• Once a week — last week’s payout is sent on Monday by 17:00.
• Every day — each day’s earnings arrive the next day: work on Monday, get paid on Tuesday.
• Instant payout — in the Enigma Partner app you withdraw whenever you want, even after every ride, to any bank.

With daily and instant payouts, the weekly fee is covered first from the week’s first earnings. Once it is covered, everything else goes to you. You can change your payout mode — just message us.

05Taxes and ZUS

How you are settled depends on your contract type and status. The key rules:

• Uber Eats and Bolt Food — you work on a Umowa Zlecenia (civil contract) with us; Uber Eats carries a ZUS contribution of 194,14 zł a month.
• Glovo and Pyszne — PIT income tax is withheld from payouts based on your status (table below).
• After the year ends you receive a PIT-11 from us — your annual income statement for your tax return.

06Your obligations

• Hold valid documents required for the work (driving licence, taxi ID, medical check, criminal record certificate — depending on the direction).
• Follow traffic law and the rules of the platforms you work on.
• Tell us about changes to your details: phone, address, bank account, student or residence status.
• Do not share your app account with anyone else.

07Our obligations

• Settle your earnings accurately and on time, according to your payout mode.
• Show what each payout is made of — every ride, deduction and transfer is visible in the app.
• Help with platform issues: verification, account blocks, changing details.
• Protect your data in line with our privacy policy.

08Car rental

If you do not have a car, you can rent one from us — from 500 zł a week. Rental is a separate agreement covering the price and the rules for using and returning the car.

09Switching partner and ending the cooperation

You can end the cooperation at any time. Message us — we will settle the last period and pay out what you are owed under the agreement. If you are moving to us from another partner, we will help you do it without a break in work.

10Complaints and questions

If something in a settlement does not add up, contact us: call +48 506 604 300, message @enigma_partner on Telegram or visit an office (Poznań, Lindego 6, 60-573 Poznań; Warsaw, Michała Spisaka 66, 02-495 Warszawa). We will check the settlement and reply as soon as possible.

11Changes to these terms

If the terms change (for example, the fee amount), we will tell you in advance — in the app, by SMS or via messenger. The current version is always on this page.